FAQ

Frequently asked questions

How do I receive my product?

After payment you get a download link on the order confirmation page and by email. There is nothing to wait for and nothing is posted.

What file formats are included?

Guides are PDF. Workbooks and trackers are Excel (.xlsx) and templates are Word (.docx), depending on the product. Check each product page for the exact list.

Will the Excel files work on my phone?

They open on a phone with the free Excel app, but they are easiest to use on a laptop or desktop. Google Sheets can open them, though some features may behave differently. Microsoft Excel is recommended.

Can I share the files or resell them?

No. Products are licensed for your personal or household use only. Please do not share, resell or redistribute them.

Is this financial, tax or legal advice?

No. Our products are educational tools and general information. They are not financial, tax or legal advice, and we are not a registered financial services provider. Always confirm important decisions with a qualified professional or the relevant authority.

Do you guarantee a job, income or results?

No. We cannot guarantee any job, learnership, interview, income or business result. The products help you get organised and prepared.

Can I get a refund?

Please read our Refund Policy. If a file is damaged or will not open, contact us and we will fix it or refund you.

I did not receive my download. What do I do?

Check your spam folder first, then contact us through the Contact page with your order number.